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Bangalore – Direct Walkin | 07 – 21 March 2018 | Groupon Is Hiring Any Fresher Graduate From 2016 , 2017 Batch With 0 – 2 Years Experience As Customer Support Representative

Posted On 04-03-2018 At 09:44 AM

Tarun Jain ( Admin )
REF ID : 29951
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Company Name: Groupon

Company Website:

Job Role: Customer Support Representative

Qualification: Any degree

Batch: 2016 & 2017

Experience: 0-2 years

Job location: Bangalore

Venue location: Bangalore

Venue date: 7 to 21 March 2018

Detailed Eligibility:
+ Any UG / PG should be completed
+ Fresher – 2016,2017 / 0 – 2 Years experience
+ Excellent Verbal and Written Communication is mandatory
+ Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills
+ Skilled and eloquent in writing.
+ Strong communication and interpersonal skills.
+ Ability to work under pressure and adapt quickly to adverse situations.
+ Experience in e-commerce or back office environment will be an added advantage
+ Comfort in a computer based role for up to 8 hours a day
+ Ability to work in any shift based on business needs.

Job Description:
+ Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
+ Be a first point of contact to handle and resolve customer complaints.
+ Resolve customer issues in a timely and consistent manner
+ Manage time and productivity to meet daily individual and team ticket targets
+ Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
+ Identify and escalate issues appropriately.
+ Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat
+ Research information and troubleshoot problems using available resources.

Venue date: 7 to 21 March 2018 (Do not walk-in during Weekends (Sat and Sunday))

Venue Time: 9:30 AM to 11:30 AM (Kindly walk-in only at scheduled time)

Gopalan Global Axis (IT SEZ) – 2nd Floor, G-Block,
Road 9, KIADB Export Promotion Area,
Whitefield, Opp Satya Sai Hospital,
Bengaluru 560066.

Contact Person: Prakash – TA Team (HR)

About Company: Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward.Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

Note: This is a direct walkin drive.Interested and Eligible candidates can attend drive at following venue on 7 to 21 March 2018.