Job Description :
Fresher (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5.) To update worklogs and follow shift/ escalation process and process compliance (6.) Work on value adding activities such Knowledge base update & self development
About Company : Over the past decade, HCL has been one of the fastest growing technology companies not only in India but in the world – even during the depths of the economic downturn.
What has been the source of HCL’s success during this period of economic turmoil? A combination of unparalleled technical expertise and a unique management philosophy called Employees First. At HCL, employees at all levels of the organization are “ideapreneurs,” empowered – indeed, expected – to develop innovative solutions to operational and customer challenges.
As a $7 billion global company and G2000 organization, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Leveraging an extensive global offshore infrastructure and a network of offices in 31 countries, we provide holistic, multi-service delivery in such industries as financial services, manufacturing, consumer services, public services and healthcare.
A micro-vertical strategy, built on strong domain expertise, ensures that no matter how complex a company’s business problem, we can offer a solution that is sustainable and innovation-driven. Whatever the area –enterprise application services, IT infrastructure management, custom application services, engineering and R&D services, business services or enterprise transformation services – the collective wisdom of HCL’s 106,000+ ideapreneurs can turn technology into a distinctive competitive advantage for our customers.
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