Pune – | 28 – 29 Dec 2017 | Mphasis Direct Walkin For Freshers | Voice Process
Note: Hiring for IT Help desk Voice Support, looking for immediate joiner- Walkin Interview 28-Dec-17 & 29-Dec- 17
Job Responsibilities:
Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Shifts Timings:
5 days working 24* 7 shifts(including night shifts)
Any 2 Rotational offs
9 Hours Login ( including 1 Hour Break )
Excellent command on English (Verbal and Written)
Other Benefits:
Pick up and Drop
Global Standards work environment
Proper Desk job
Performance linked incentives
Interview Venue:
Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014
Contact person Suruchi
Interview Date: 28-Dec-17 & 29-Dec- 17
Time: 10:00 AM to 2:00 PM
