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Ibm India Off-Campus For 2016 Batch Any Graduate / Post Graduate / Diploma For Trainees Position On 20 March 2017 At Coimbatore / Hyderabad

Posted On 09-03-2017 At 10:19 AM

Tarun Jain ( Admin )
REF ID : 15470
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Company Name : IBM India

Company Website :

Description : Greetings from Placement Team of ‘KPR Institute of Engineering and Technology’ ! We are organizing a Pooled Off-Campus event for the company ‘IBM’. The event details are as mentioned below:

Job Position : Trainee

Walk-In Location : Coimbatore, Tamilnadu

Job Location : Hyderabad, Telangana

Qualification – Eligibility Criteria : (Mandatory)
-Any Graduates (10+2+3) Post Graduates, Diploma Holders (10+2+3)
-2016 Pass outs (with no backlogs)
-No Percentage cut off

Mandatory Skills :
-Strong computer skills
-Excellent customer service orientation
-Neutral accent

Job Description :
-Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
-Remote Infrastructure support delivery
-Perform problem cause analysis
-Resolve routine customer problem
-Ability to Identify Opportunity and Implement Process Improvements
-Ability to meet a set of defined account agent productivity measurements

Additional Information :
-Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts – including evening, night and graveyard shifts. Project works 24×7 in various shifts and can vary depending on geographies supported
-Candidate should not have any backlogs in order to qualify for interview and selection process

Selection Process :
1. Initial screening and assessment of communication skills (In Person)
2. Voice and Accent assessment (Telephonic or In-Person)
3. Technical Interview (Telephonic or In-Person)

Documents to be carried for the event (original and one set of photocopies) :
-Education all year mark sheets for the highest degree attained / pursuing
-Education degree certificate (if course is completed)
-Government issued photo ID card
-If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips
-Valid Indian work permit (if applicable)

Note : Candidates without meeting given Eligibility Criteria – Please do NOT apply.

Walk-In Date : On 20th March 2017

Reporting Time : 8.30 AM to 10.00 AM only

Walk-In Venue :
KPR Institute of Engineering and Technology,

Contact Person : HR

About Company : International Business Machines Corporation (commonly referred to as IBM) is an American multinational technology company headquartered in Armonk, New York, United States, with operations in over 170 countries. The company originated in 1911 as the Computing-Tabulating-Recording Company (CTR) and was renamed “International Business Machines” in 1924.

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