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Capgemini Hiring Any Fresher Graduate / Post Graduate As System Associate At Kolkatta

Posted On 12-09-2016 At 10:08 AM

Tarun Jain ( Admin )
REF ID : 9330
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Primary Skills (Must have):
* Any graduate/post graduate – (Fulltime only) with 50 % marks all throughout.
* Excellent communication skills ( written+ spoken)
* Strong Knowledge of MS Office, PowerPoint, Internet Explorer)
* Strong Knowledge of Window 7 and Windows 8
* Willing to work in 24×7 shifts including night shifts.

Experience: 0 to 2.5 yrs

Job Specification:
* Remotely resolve issues faced by users related to their desktop/laptop. Create ticket and troubleshoot and/or assign it to the relevant resolver group.
* Basic IT and technical knowledge. (desktop troubleshooting skills)
* Basic network knowledge and troubleshooting skills.
* Ability to interpret technical information and present it in simple terms for a less technically aware audience
* Contextual ticket prioritization understanding.
* Understanding of the range calculation in terms of ISC related reductions (E2E, negative demand reduction)
* Understanding of the client benefit and loss matrix
* Basic business process knowledge.
* Understanding of the business value stream.
* Understanding and practical usage of A3.
* Should be a fast learner.
* Eagerness to resolve an issue
* Logical bend of mind
* Capability to multitask
* Participate in a small, experienced, energetic team
* Openness to learn
* All other responsibilities as assigned.
* Strong Knowledge of MS Office 2007/2010 (Excel (Including VBA / Macro), Word, PowerPoint, SharePoint, Outlook, Internet Explorer)
* Strong Knowledge of Window 7 and Windows 8
* Capability of Troubleshooting Technical Issues and resolving in proper time
* Solution searching capabilities for technical issues
* Multi – tasking capability. Other skills:
* Ability to adapt quickly to an existing, complex environment.
* Ability to quickly learn new concepts and projects is necessary.
* Candidate should be a self-motivated, independent, detail oriented, responsible team-player and exhibit exceptional relationship management skills. Location: Kolkata Experience: 1 to 3 years Primary Skills (Must have)
* Good communication skills and have excellent command over both written and spoken English.
* Should be able to lead a conversation and take control of conversation.
* Willing to work in a 24 x 7 environment. Calculated Billable External Additional Position SO owner emp id 54115

Location: Kolkata

Contact: Deepti Pillai

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