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Amdocs Hiring 2015 , 2016 & 2017 Batch B.E. / B.Tech / BCA / M.E. / M.Tech / MCA ( CS, ECE , EEE or IT ) Fresher As Software Support Engineer At Gurgaon

Posted On 12-08-2017 At 10:59 AM


Tarun Jain ( Admin )
REF ID : 23491

Company Name: Amdocs, Inc.

Company Website : www.amdocs.com

Job ID : 53490

Location : Gurgaon, DL, IN

Required Travel : Minimal

In one sentence :
+ Responsible for providing best-in-class technical support to a global customer base.
+ Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction

What will your job look like?
+ You will provides engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications
+ You will Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution
+ You will demonstrate continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
+ You will contribute to meeting the SLAs and KPIs as applicable for the account and unit – for example, responsiveness, resolution, software quality SLAs, etc
+ You will communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied.

All you need is…
Engineering – Provides engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure that the product/solution performs within optimal design specifications. Adheres to change management processes. Ensures that the solution is maintainable, scalable and supportable. Designs, develops and maintains tools/automations to assist in troubleshooting, debugging and support. Uses knowledge of the product/solution/production and available technologies to influence the direction and evolution of the product/solution.

Investigation – Investigates, debugs and reproduces issues, provides fixes and workarounds, and verifies changes to ensure continued operability of the software solution. Highlights and assists in mitigating risks from technical aspects. Responsible for handling escalations from SW Support Engineers.

Analysis – Anaylzes production issues from the business and application/code perspective and outlines corrective actions. Performs impact assessment of the production issues and contributes to the Root Cause Analysis of critical issues. Responsible for handling escalations from SW Support Engineers.
Team Work and Collaboration – Works as technical focal point with other teams to resolve cross product/solution issues.

Technical Ownership – Assumes ownership and accountability of specific modules within an application and provides technical support and guidance in problem resolution for critical/ complex issues.

Innovation and Continuous Improvement – Brings continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions. Applies automation to minimize complexity, reduce time to response, etc.

Quality and SLAs – Contributes in meeting various SLAs and KPIs as applicable for the account and unit; for example, responsiveness, resolution, software quality SLAs, etc.. Ensures assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization.
Communication – Communicates with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied.

Why you will love this job?
+ You will gain valuable experience and wide knowledge of Software integrative systems
+ You will have the opportunity to be exposed to advanced market technologies
+ You will work with multi channels and divers area of expertise

About Company : If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.


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Comments


Tarun Jain
August 12, 2017

Remember To Subscribe To Our Newsletter For Job Updates
Kindly Let Me Know If You Need Any Help With Application Process Or Have Any Other Queries You Can Also Reach Me At inmailgofresher@gmail.com


shalu Kesharwani
August 14, 2017

Sir, I am shalu Kesharwani, I am searching a job. I have completed BE(EC) in 2017.


Vishwajeet kumar Dutta
August 17, 2017

Vishwajeet kumar Dutta
17th August,2017
Sir, I am a fresher and and i have done my b-tech in ECE stream.


D DAKSHAINY
August 17, 2017

Sir,I am D Dakshainy
I am fresher and i have done my b.tech in ECE stream.
Gmail id: dakshainy.rao.3934@gmail.com


ontedduparvathi
August 17, 2017

Sir,i am fresher and i have done my b.tech in ECE strem.


Jesudas U
August 17, 2017

Hi sir/madam myself jesudas U
My highest qualification is MCA
I m fresher
My gmail id:jesudasu08@gmail.com
I excepting call or mail from you sir…..


Ashwini
August 18, 2017

hi sir/madam i am ashwini
i am completed my b.tech this year in E.C.E
mail id:ashwininagulapati01@gmail.com


Tirumala Satya Venkata Prasad
August 18, 2017

Pooha
August 22, 2017

I’m eagerly waiting for job….


Subhashree rout
August 22, 2017

Hi sir/madam i am subhashree rout.I have done my M.SC in 2016.I am a fresher.My email id is subhashree,sigma@gmail.com.please let me know.waiting for your positive response.


Shantanu Pund
August 22, 2017

Hello sir,
Ece passout 2016 batch
6 months of experience in tech support
Looking for job at amdocs, pune
Email id: shantanupund@rocketmail.com
Phone :9960593594

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