Job Description :
+ Provide first line of support to the customer 24*7.
+ Answers customer queries raised regarding the product.
+ Troubleshoot customer application software issues and follow ups till completion.
+ Understand the issue reported by the customer, analyze and report it in the reporting system
+ Resolve support issues with a focus on root cause analysis to reduce recurring issues.
+ Work closely with the rest of the support team members to resolve issues quickly and efficiently.
+ Keep technical skills and product knowledge up to date through self efforts and internal training.
+ Maintain high level of customer satisfaction and product quality.
Desired Candidate Profile :
+ Dynamic IT professionals with experience in Hardware Support, Desktop Support, and Technical Support
+ Can answer customer queries raised regarding the product.
+ Should have good observation and analyze skills in relation to issues
+ Can handle multiple client Queries and shows courtesy even in pressure situation.
+ Ready to work in 24*7 rotational Shifts.
Key Requirements / Skills :
+ Application Support /Technical Support
+ Knowledge of IIS
+ Administrative knowledge of windows 2003 and above
+ Knowledge of SQL server– Database Management – Query execution – Administrative Tasks
+ Server Management /Hardware Support/IIS.
+ Applicant with Programming (Development) background is more preferable.
Education & Other Certifications :
+ Any graduate/MCA (Preferred)
+ Industry Type: IT-Hardware / Application support /Customer support
+ Functional Area Knowledge: Windows Server, IIS, SQL server, .NET components.
About Company : QuadLabs is a premier travel technology specialist offering best in class products and expert custom development services to the travel industry.Our products help our customers automate their business processes,optimize revenue stream and enhance their customer service experience.We understand the needs of the travel market in diverse geographies and are uniquely equipped to deliver best in class products with the shortest time to market.We specialize in intelligent solutions which have a high degree of adaptability to distinct business processes with travel domain.
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