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CGI Hiring 2015, 2016 & 2017 Batch B.E. / B.Tech / M.E. / M.Tech Graduate ( 06 – 24 months experienced ) As Associate System Engineer At Bangalore

Posted On 29-07-2017 At 12:09 PM

Tarun Jain ( Admin )
REF ID : 22611

Company Name : CGI Information Systems And Management

Company Website :

Job Role : Associate Software Engineer

Qualification : B.E/B.Tech/M.E/M.Tech

Experience : Freshers

Job Location : Bangalore

Last Date : ASAP

Role : Associate System Engineer – Service Desk Analyst

Description :
+ Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
+ Knowledge of customer service principles and practices, ITIL and ITSM
+ Knowledge of IT applications, systems and networks

Skills :
+ Communication (Oral/Written)
+ Diagnostics & Resolution
+ Problem Solving/DecisionMaking
+ Telephony

Position Description :
The Level 1 Service Desk Technician provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.

Your future duties and responsibilities :
+ Respond to requests for technical assistance by following prescribed procedures.
+ Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents
+ Log all contacts and document all the activities and results accurately and completely within the incident management tool.
+ Assign unresolved tickets to the appropriate support team.
+ Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
+ Identify and escalate tickets requiring urgent attention and action.
+ Stay current with system information, changes and updates.
+ Adhere to work schedules, attendance and leave policies.
+ Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards

About Company : Founded in 1976, CGI has evolved into a leading IT and business process services provider. Our more than 30 years of continuous growth is a testament to the confidence our clients place in us and to the commitment of our members. It is also a testament to the sustaining principles in which we were founded upon, including our dream and shared values. The result for our clients: We are everywhere you need us to be and have the stability, discipline and dedicated professionals needed to deliver results.

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Tarun Jain
July 29, 2017

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