Job Description :
High quality and comprehensive customer support is one of the core strengths of the Qubole team. As a member of our Technical Support team – you will interact with users of Qubole Data Services (QDS) via Support Tickets, Chat, Email or Phone. Support issues range all the way from simple queries about the product, to questions around achieving specific technical objectives, to responding to and troubleshooting operational issues. Customers depend on Qubole to run their business – and our Technical Support team is the most important part of providing that assurance.
Your Part :
+ Provide resolutions and/ or Workaround to customer queries/ issue as appropriate
+ Ensure that Service Level Agreements are met for each assigned incident
+ Reproduce customer issues for diagnosis/ further analysis, passing acknowledged Service errors to Engineering team for fixing and QA
+ Complete Ownership: Track Support issues through to closure upon complete agreement with
Customers at all times :
+ Willing to assist Solutions (Professional Services) team and other teams within the Company when needed or as situation demands
+ Be involved in Knowledge Sharing (Knowledge Base Articles, Documentation, Forums, Blogs, etc…)
+ Exhibit continuous improvement on technical knowledge and problem resolution skills and strive for excellence
MUust Have :
+ Bachelors Degree in Computer Science or MCA or Equivalent.
+ Excellent written and verbal communication skills
+ Ability to read and write SQL – and understanding of one of Relational Databases such as MySQL, Oracle, Postgres, SQL Server
+ Comfortable with Linux with ability to write small scripts in Bash/ Python. Ability to grapple with log files and unix processes
+ Ability to learn complex new things quickly
+ Occasional involvement in support over weekends/ early/ late shifts (6AM-10PM window at worst – working remotely)
+ Be a team player with an ability to work under pressure with good time management skills
Good To have :
+ Knowledge of Java/Python
+ We have a employee friendly work environment with liberal work from home and work related expense policy. We pride ourselves in lack of bureaucracy and delegate power and responsibility aggressively to employees. Self-Starters and those who thrive on complexity and independence love Qubole.
About Company : Qubole delivers a Self-Service Platform for Big Data Analytics built on Amazon Web Services, Microsoft and Google Clouds.We were started by the team that built and ran Facebook’s Data Service when they founded and authored Apache Hive. With Qubole, a data scientist can now spin up hundreds of clusters on their public cloud of choice and begin creating ad hoc and/or batch queries in under five minutes and have the system autoscale to the optimal compute levels as needed. Please feel free to test Qubole Data Services for yourself by clicking “Free Trial” on the website.
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